Refund Policy

Introduction

At Sterling Infoways, we strive to provide high-quality IT infrastructure services. If you are not satisfied with our services, please review our refund policy below.

Refund Eligibility

1. Service Issues: If our services do not meet the agreed specifications or standards, you may request a refund.
2. Request Timeline: Refund requests must be submitted within 14 days of the service delivery date.

Refund Process

1. Submit Request: Contact us at support@sterlinginfoways.com to initiate a refund request, providing details of the service issue.
2. Review: We will review your request and, if eligible, process the refund within 7-10 business days.

Non-Refundable Items

1. Customized Services: Services that have been customized or tailored specifically to your needs are non-refundable.
2. Late Requests: Refund requests made after 14 days of service delivery are not eligible for a refund.

Contact Us

For any questions regarding refunds, please reach out to us at support@sterlinginfoways.com.