Return Policy

Introduction

At Sterling Infoways, we are dedicated to providing high-quality IT infrastructure products and services. If you are not satisfied with a product you have purchased, you may return it in accordance with our return policy outlined below.

Return Eligibility

1. Return Period: You may return products within 7 days of the delivery date.
2. Condition: Products must be returned in their original condition, unused, and with all original packaging and accessories.

Return Process

1. Initiate Return: Contact us at returns@sterlinginfoways.com within 7 days of delivery to request a return authorization. Please provide your order number and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the product.
3. Ship the Product: Pack the product securely and include all original packaging and accessories. Ship the product to the address provided in the return authorization instructions.

Refund Process

1. Inspection: Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria.
2. Refund: If the product is eligible for a return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Non-Returnable Items

1. Customized Products: Customized or personalized products are not eligible for return.
2. Final Sale Items: Products marked as “final sale” or “non-returnable” are not eligible for return.

Return Shipping Costs

1. Customer Responsibility: The customer is responsible for return shipping costs unless the product is defective or the return is due to our error.

Contact Us

For any questions regarding returns, please contact us at returns@sterlinginfoways.com.